Privacy Policy - BodyBoost Physio

BodyBoost Physio (ABN 51 353 797 637) (“we”, “our”, “us”) is committed to protecting your privacy. We comply with the Privacy Act 1988 (Cth) (“Privacy Act”), including the Australian Privacy Principles, and where applicable, the Health Records and Information Privacy Act 2002 (NSW) (“Health Records Act”).

We understand that protecting your personal and health information is critical. Personal information refers to any information or opinion that identifies you or could reasonably identify you, whether true or not.

1. Collection of Personal Information

We collect personal information to arrange appointments, deliver physiotherapy and allied health services, and maintain communication with you. This may occur through:

Client intake and consent forms
Our website: www.bodyboostphysio.com.au
Phone calls, emails, or in-person consultations
Newsletters or online bookings
Interactions during your treatment at our clinic

We may collect information from:

Clients – when booking appointments, completing forms, attending our clinic, contacting us, or subscribing to communications
Third-party providers – such as other health professionals involved in your care or engaged for service delivery
Website users – when submitting enquiries or interacting with our online services

The types of personal information we collect may include your name, date of birth, contact details, Medicare or health fund information, billing details, and relevant medical history. If you choose not to provide this information, we may be unable to provide our services effectively.

2. Collection of Health Information

We may also collect sensitive health information necessary to provide you with safe and effective physiotherapy care. This includes:

Information recorded during assessments and treatment sessions
Medical history relevant to your current condition or injury
Details required for diagnosis, planning, and treatment

We only collect health information from you or your authorised representative (such as a caregiver), and we take all reasonable steps to ensure confidentiality.

3. Consent

By booking an appointment, filling out a consent form, calling or emailing us, or using our website, you consent to BodyBoost Physio collecting, using, and disclosing your personal and health information in accordance with this Privacy Policy.

4. Use of Your Information

We may use your personal information to:

Deliver physiotherapy and allied health services
Manage appointments and clinic operations
Communicate with you about your care
Respond to enquiries, feedback, or complaints
Process payments and issue invoices
Meet our legal obligations or enforce our service agreements

If you’re a third-party provider, we may also use your information to coordinate care, accept service offers, and process payments.

5. Use and Disclosure of Health Information

We handle your health information in accordance with:

The Australian Privacy Principles
The Code of Conduct by the Australian Physiotherapy Association
Any applicable laws or regulations

We may disclose your health information:

To other treating professionals involved in your care (with your consent)
As legally required (e.g. under court order)
If your treating physiotherapist leaves BodyBoost Physio and you wish to continue your care with them (with your consent)

We strive to maintain the accuracy and confidentiality of your health information. You can request access or corrections at any time by contacting us.

6. Data Quality and Security

We take all reasonable steps to:

Ensure your information is accurate and up to date
Protect your data from misuse, loss, unauthorised access, modification, or disclosure

If information is no longer needed, we may de-identify or securely destroy it. De-identified data may be used for analysis or service improvement.

To help us maintain accurate records, please update us if your details change.

7. Website and Cookies

Our website may use cookies to improve your browsing experience. Cookies help us understand how visitors interact with the site and enable functionality.

You may choose to disable cookies through your browser settings, but doing so may affect site performance.

Any third-party advertising cookies (if used) are governed by the privacy policies of the advertisers, not BodyBoost Physio.

8. Access, Corrections & Complaints

You can request access to your personal or health information, or request a correction if you believe it’s inaccurate. We aim to respond to all enquiries promptly and respectfully.

If you have any privacy concerns or wish to make a complaint, please contact us directly:

📧 Email: bodyboost@gmail.com

We are committed to resolving privacy issues in accordance with our obligations.

9. Changes to This Policy

This Privacy Policy forms part of your agreement with BodyBoost Physio. We may update it from time to time to reflect changes in law or our practices. Any changes will take effect once published on our website. Continued use of our services constitutes acceptance of the updated policy.

10. Contact Us

If you have questions, concerns, or requests relating to your privacy, contact:

📧 Email: bodyboostphysio@gmail.com
🌐 Website: www.bodyboostphysio.com.au

For more information about your privacy rights, visit:
🔗 www.oaic.gov.au
For NSW residents regarding health records:
🔗 https://www.legislation.nsw.gov.au/#/view/act/2002/71